Technical Support

After-sales guarantee

After-sales service system

We have a comprehensive after-sales service system and a professional after-sales team, and we solemnly commit to the following after-sales services to meet our customers’ maximum needs:

1. Warranty Period: For standard products, the warranty is one year, with “three guarantees” service provided; free repair or replacement will be offered for any quality issues.

2. Lifetime warranty on the product; after the warranty period, parts are available at a discounted rate, with only the cost of materials charged.

3. Establish user and product profiles, conduct regular quality monitoring of all products, promptly address any issues identified, and ensure customer satisfaction and peace of mind.

4. Our service portfolio is comprehensive: in addition to standard after-sales support, we offer annual turnkey operation and maintenance services for 10 kV and lower distribution systems on behalf of power supply authorities and end-users, as well as emergency repair, project implementation, preventive testing, energy-saving upgrades, engineering design consulting, technical training, and the supply of electrical products. We are fully equipped with testing instruments, tools, and personal protective equipment.

5. 24/7 round-the-clock service hotline: 0551-65333383 。

After-Sales Service Flowchart

After-Sales Service Flowchart